Privacy Policy

1. Introduction

BizBuzzHub ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website and software services (the "Service"), in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our Service. This includes:

• Account Information: Name, business name, email address, phone number, and password.
• Payment Information: Credit card details (processed securely by our third-party payment processor, Stripe). We do not store full credit card numbers.
• Usage Data: Information about how you use our platform, including IP address, browser type, and operating system.
• Customer Data: If you use features like Review Hub or Booking, you may upload information about your customers. You verify you have the right to disclose this information to us.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve the Service.
• To process transactions and send related information, including confirmations and invoices.
• To send technical notices, updates, security alerts, and support messages.
• To comply with our legal obligations (e.g., tax laws).

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Third-party vendors who help us operate our business (e.g., AWS for hosting, Stripe for payments, email delivery services). We require these providers to protect your information.
• Legal Requirements: If required by law, court order, or regulatory authority.

Some of our service providers may be located outside Australia (e.g., in the United States). By using the Service, you consent to this cross-border transfer.

5. Security

We implement reasonable security measures to protect your personal information from loss, theft, misuse, and unauthorized access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Choices

Access and Correction: You may update your account information by logging into the Service. You can request access to the personal information we hold about you by contacting us.

Data Deletion: You may request deletion of your personal information by emailing support@bizbuzzhub.com. We will process your request in accordance with the Privacy Act 1988 (Cth) and respond within 30 days. Please note that we may need to retain certain information for legal or operational purposes, such as billing records.

Marketing Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications, such as those about your account.

7. Google Business Profile data

BizBuzzHub may access data from your Google Business Profile when you sign in with Google and grant permission. This section describes what we read, how we use it, and how you can revoke access.

What we read (when access is granted):

• Account names and account IDs you manage on Google Business Profile
• Location names, addresses, phone numbers, hours, primary categories, and photos
• Reviews — text, ratings, reviewer names, timestamps, and current replies

How we use it:

• Verifying ownership of a business at plaque activation, so impostors cannot claim a merchant's plaque
• Pre-filling your BizBuzzHub business profile to save you from retyping information you've already published on Google
• Displaying review analytics to you (the merchant who owns the location)

Limited Use: BizBuzzHub's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Retention: Location data is cached for 24 hours to minimise API load. Review data is displayed live and not stored as our own database. All Google Business Profile-derived data is deleted when you delete your BizBuzzHub account.

What we do NOT do: We never use Google Business Profile data for advertising, never aggregate it across merchants, and never share it with third parties.

How to revoke: You can revoke our access at any time via Google Account permissions, or by deleting your BizBuzzHub account.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: support@bizbuzzhub.com